Vikas Thakur / / 12 min readThe ACCC says a blanket "no refunds" claim cannot override a customer's statutory refund rights, and unfair contract term penalties have applied to one-sided deposit clauses since 9 November 2023. Here is what your booking page and policy text need to say instead.
Vikas Thakur / / 10 min readGoogle's Interaction to Next Paint metric has scored real-user responsiveness since 12 March 2024, and a booking calendar tap over 200 milliseconds fails it. Here is what the field data means for your widget's markup, and how to fix it.
Vikas Thakur / / 13 min readAHPRA's telehealth and virtual care guidance, published 7 October 2025, treats a prescription built entirely on a booking questionnaire, with no real-time consultation, as unacceptable practice. Here is what that means for the flow behind your Book Now button.
Vikas Thakur / / 13 min readAHPRA's September 2025 guidelines do not ban online booking for cosmetic treatments, but a Schedule 4 injectable cannot be sold like a haircut slot. Here is what a booking widget can let a patient self-select and what needs a consultation gate first.
Vikas Thakur / / 12 min readAHPRA's guidelines do not lay out one single booking sequence. Five separate obligations, on age, consultation, informed consent, cooling off and payment, each fix what has to happen before what, and a flow that gets any one out of order breaks the substance of the rule it serves.
Vikas Thakur / / 11 min readOne "Book Now" button that sends a new patient straight to an injectable treatment slot skips the real-time consultation AHPRA has required since 2 September 2025. Here is how to split the flow, and what to build instead.
