Vikas Thakur / / 9 min readThe Federal Court fined an Australian health booking platform $2.9 million in 2020 for editing and withholding patient reviews. A separate ACCC sweep found 37% of 137 businesses reviewed had broken the same rules. Here is what that means for a cosmetic clinic's review strategy.
Vikas Thakur / / 13 min readFrom 1 July 2027, any mandatory booking or transaction fee must sit next to the price you display, not appear for the first time at checkout. The Competition and Consumer Amendment (Unfair Trading Practices) Act 2026 passed Parliament on 2 July 2026 but has not yet commenced, and this guide covers what to change in your booking flow before it does.
Vikas Thakur / / 9 min readThe ACCC's 28 July 2026 review of unsolicited selling found only 54.1% of salespeople gave a written copy of the agreement, and recommended that online lead generation be explicitly brought inside the unsolicited selling rules. That puts your clinic's "get a quote" form on notice, even though nothing is law yet.
Vikas Thakur / / 9 min readThe ACCC confirmed on 12 June 2026 that Hismile paid $138,600 across seven infringement notices, partly because the "random shoppers" reacting to its products in social videos were its own employees. The same pattern shows up in autoplay reels and review widgets on dental and cosmetic clinic websites every day.