Tag: customer retention

101% Median NRR: SaaS Retention Benchmarks 2025 Revealed

Vikas Thakur / Oct 20, 2026 / 8 min read

Median net revenue retention for private SaaS companies hit 101% in 2025, confirmed by two independent surveys of over 1,000 companies. This report breaks NRR down by contract size, funding source, and valuation multiple, using SaaS Capital, Benchmarkit, and Software Equity Group data.

3.22%: SaaS Churn Rate Benchmarks by Industry (2026)

Vikas Thakur / Oct 18, 2026 / 8 min read

SaaS companies churn at 3.22% a year, the lowest rate of any subscription industry Recurly tracked in 2026. Here is how that number breaks down by industry and company size.